Refund and Returns Policy

At ANZ Printing, we are committed to delivering exceptional quality and ensuring your complete satisfaction with our products. In

the unlikely event that you are not entirely satisfied with your purchase, we have established a comprehensive Refund Policy to address your concerns efficiently and professionally.

Initiating a Return or Refund Request

To ensure a smooth return or refund process, please follow these steps:

✔ Within five (5) days of receiving your order, contact our Customer Service team at [email protected] with the following details:

Date of Purchase
- Order Number
- Item(s) for Return
- Reason for Return

Assessment

✔ Once we receive your request, our team will promptly assess the issue and strive to provide a satisfactory resolution. Eligibility for Returns

Returns are accepted under the following conditions:

✔ Defective or Damaged Items – Products with manufacturing defects or damage incurred during production.

✔ Printing or Finishing Errors – Items with faults in printing or finishing that deviate from the approved proof.

💡 Please note: Returns are not accepted for:

Change of Mind
- Errors in Approved Proofs
- Shipping Delays Beyond Our Control
- Incorrect Finishing Choices Made by the Customer
- 3.Damages after delivery or receipt
- Incorrect files, texts, or images provided by the customer

Hard Copy Proofing

To ensure the final product meets your expectations, we offer Hard Copy Samples of your artwork or product at a nominal cost before full-scale printing. We highly recommend this service to prevent potential discrepancies.

Delivery-Related Issues

✔ While we guarantee internal processing and printing timelines, ANZ Printing cannot be held responsible for delays caused by third-party carriers or unforeseen circumstances affecting delivery.

✔ For time-sensitive orders, particularly for rural or remote locations, we encourage you to consult with us before placing your order to discuss expedited shipping options.

Artwork Considerations

At ANZ Printing, we strive for excellence in print quality. However, we cannot assume responsibility for the following:

✔ Spelling, Punctuation, or Grammatical Errors in customer-submitted artwork.

✔ Mistakes Approved in the Final Proof – Once a proof is approved, we proceed with production, and changes cannot be made.

✔ Low-Quality or Low-Resolution Images – If images provided by the customer are pixelated or unsuitable for printing, ANZ Printing cannot be held liable for the print outcome.

💡 Need artwork adjustments? Contact us at [email protected] or call 1300 108 192 before uploading your design.

Order Cancellations & Refunds

✔ Our production process is highly efficient, commencing immediately after order confirmation.

✔ If you wish to cancel an order, please contact us immediately. (“You, Your Child, and School: Navigate Your Way to the Best Education”)

✔ Cancellations after proof approval may incur charges based on the progress of the order. Our Commitment to Customer Satisfaction

At ANZ Printing, your satisfaction is our top priority.

✔ If an error occurs on our part, we will offer a replacement or refund in line with our policy.

✔ If the issue arises from customer oversight, we encourage you to reach out to us—we are committed to finding a reasonable solution to meet your needs.

For further inquiries regarding our Refund Policy or any other concerns, please reach out to our customer support team:

📧 Email: [email protected]

📞 Phone: 1300 108 192

🕘 Office Hours: Monday to Friday, 8:30 AM – 5:30 PM AEST

📌 Weekend Inquiries: Please email us, and we will respond promptly.

Dedicated to Quality & Service Excellence

At ANZ Printing, we value your business and are committed to providing superior products and services.

📞 Contact us today for assistance with your order or to discuss any concerns regarding your print project.